top of page

The English Wine Tasting Company customer privacy notice

This privacy notice tells you what to expect us to do with your personal information. We may change this policy at any time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Contact details

Email: emma@englishwinetasting.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Website user information (including user journeys and cookie tracking)

 

This information is provided by you when you make a purchase with us, e.g. purchasing event tickets and gift vouchers, to enable us to fulfil this order.

 

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Recorded images from our events, such as photos or videos

  • Website and app user journey information

 

Your name and contact details will be used to provide you with any updates on your purchase. If you sign up for our mailing list then we require your name and email address to keep you informed of news and upcoming events.

 

If you attend any of our events, we will ask you to consent to having your photo taken. These photos may be shared on our website, social media, or with external parties such as newspapers. If you do not wish to be in any photos then you can notify us in advance of the event, or on the day of the event.

​

Cookies are used to monitor interactions with our website (see the ‘Cookies’ section below).

 

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Purchase or service history

When contacting us we request your name and contact details to enable us to respond. Your purchase history will be requested and reviewed if you have a query about a purchase you have made.

 

Payment processing

Payments are processed by third party organisations (PayPal if make purchases directly from us, or Eventbrite if you purchase your tickets via the Eventbrite website). When making any purchases of our tickets or goods, you will provide your payment information directly to one of these organisations. Payment information which you supply to PayPal or Eventbrite is not within our control and is subject to their own privacy policy and terms and conditions.

 

We do not hold any payment information from you and will never sell your information to any other organisation.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

 

Our lawful bases for the collection and use of your data

​

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
     

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
     

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. For example, this will apply if you have used the ‘Get in touch with us’ form on our website, or send us an email or social media message.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. For example, this will apply if you have query or complaint about an order you placed with us.

Where we get personal information from

  • Directly from you

How long we keep information

We retain personal information related to all sales and queries for two years.

 

If you have signed up for our mailing list then we will keep the information you provided indefinitely, unless any of the following applies:

a) You unsubscribe

b) You contact us to ask to be removed from the mailing list

c) The company closes down.

​

Event photos and videos will be kept indefinitely.

Who we share information with

Data processors

 

Wix

This data processor does the following activities for us: They are our website provider and store information of any orders placed through our website. Wix will send an automated confirmation and reminder email to you on our behalf, after you have ordered event tickets through our website.

 

Eventbrite

This data processor does the following activities for us: They process personal data on our behalf to help us administer our events. If you purchase tickets directly from Eventbrite, you will be required to provide your personal information, required for our booking process, through the Eventbrite website (rather than Wix) and they will share this information with us. Eventbrite will send you an automated confirmation email and your tickets on our behalf, after you have after you have purchased event tickets through their website. Other information which you supply to Eventbrite, for example, if you create an account or buy tickets for events not hosted by The English Wine Tasting Company, is not within our control and is subject to Eventbrite’s own privacy policy and terms and conditions.

​

Others we share personal information with

  • Photos and videos taken at our events may be shared publicly on our website, social media or other marketing and information media.

Cookies

A cookie is a small text file that is downloaded onto your device (e.g. a computer or smartphone) when you visit a website. It allows the website to recognise your device and store some information about your preferences or past actions.

​

We use Google Analytics cookies to collect information about how visitors engage and use our site, so that we can improve your experience. This software does not store, save or collect any personal information. You can find out more information about Google Analytics here: https://support.google.com/analytics/answer/9019185#zippy=%2Cin-this-article

 

The cookie banner on our website asks visitors to consent to marketing, performance, and analytics cookies. By clicking ‘accept’ on the cookie banner, you agree to the use of optional cookies on our website.

 

You can learn more about cookies here: https://allaboutcookies.org/

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

​

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

18/02/2025

bottom of page